RSMB now has improved security across their IT estate, less time-consuming admin and removed risk from their IT operations with centralised patching and upgrading – all thanks to our SmarT Teaming service!
"As a business we draw comfort from the fact that PowerON have got our back and we almost don’t need to worry about laptop security. Helpdesk functions have been eased considerably, especially useful during lockdown. Several of the major obstacles to the security accreditation have been removed.”
Who is RSMB?
RSMB creates sophisticated audience measurement solutions for the media industry. They have a well-deserved reputation for innovation in the UK media research industry, allowing them to meet the challenges of rapid changes in consumer media use.
“Mike and the team at RSMB first came to us in early 2020 with a clear picture of their business objectives and goals, and importantly a high-level of engagement and drive to reach those goals. It’s been fantastic to see how the team fully engage with the SmarT Desktop managed service platform, and as a result have seen their IT security position go from strength to strength. The PowerON team and I really look forward to continue supporting RSMB into a second year of partnership.”
Their Story
As much as we love to talk tech, this time we’re letting RSMB do the talking – find out what their team thinks of our SmarT Teaming service:
“As a small market research related company which holds personal information, we have to be sure our security and practices are up to current standards. While conducting one of our regular penetration tests, it came out in conversation that another company had had many failures the previous year but passed with flying colours this time round. I asked how they managed it and was given the name of PowerON.
We first made contact with PowerON in early 2020, and we were immediately impressed by their knowledge and enthusiasm. Not long after a program of work was put into place around the SmarT managed service to introduce standard PC builds, with patching and upgrading controlled centrally. This will go a long way in helping RSMB gain the Cyber Essentials+ security accreditation.
“We were immediately impressed by their knowledge and enthusiasm…”
What did we do for them?
A hybrid Azure cloud was set up connecting our internal network with the Microsoft Cloud. We purchased laptops and Office 365 licenses for all members of staff and decided which software we’d like pre-loaded. PowerON configured Microsoft Intune to automatically configure the laptops at first sign-in, a little testing resulted in a few tweaks and then we were ready for rollout. Staff got used to the new laptops very quickly, as most were working from home on laptops of one sort or another due to the pandemic anyway.
The service from PowerON is very good, the helpdesk team is knowledgeable and reactive. We have defined rings for any changes Preview/Pilot/Production, enabling testing before company-wide rollout. We have regular meetings to discuss any issues that have arisen and give us a heads up on any changes coming down the line and possible implications for us e.g. Microsoft major OS releases.
“This will go a long way in helping RSMB gain the Cyber Essentials+ security accreditation…”
PowerON have also been quickly reactive when security flaws have been uncovered, analysing and mitigating on our behalf. The ability to push the changes to the users’ machines saves a lot of headaches.
As a business we draw comfort from the fact that PowerON have got our back and we almost don’t need to worry about laptop security. Helpdesk functions have been eased considerably, especially useful during lockdown. Several of the major obstacles to the security accreditation have been removed.”
Mike Thomas, IT Manager, RSMB
What is our SmarT Teaming Desktop Service?
SmarT Teaming Desktop is a managed service that not only reduces the complexity and risk, but frees up internal resources and greatly reduces costs in the long term.
The SmarT teaming service is designed to create a supported operating model together with the customers IT operations to manage the life cycle of client devices in your business, while maximising the service performance, stability and user experience, without the expense and risk of managing these key tasks internally.
Benefits of SmarT Teaming include:
- Reduce IT desktop management and deployment challenges
- Minimise desktop management tooling downtime and improve IT efficiency
- Free up IT teams to focus on high-value, mission-critical support and projects
- Transform your IT services team from a triage operation into a strategic development function
If you’d like any further info please don’t hesitate to get in touch with me on jonathan.ogrady@poweronplatforms.com.
Find out more about our range of SmarT Teaming Services here.
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