Troubleshooting Guidance

Required Outbound Firewall Endpoints

Azure Arc and the Power BI Data Gateway requires access to the internet (Outbound only). The following table shows the main endpoint requirements.

Endpoint URL

Port

Description

azgn*.servicebus.windows.net

443

Notification service for extensions

management.azure.com

443

Azure Resource Manager

login.windows.net

443

Azure Active Directory

login.microsoftonline.com

443

Azure Active Directory

pas.windows.net

443

Azure Active Directory

*.guestconfiguration.azure.com

443

Extension and guest configuration services

*.his.arc.azure.com

443

Metadata and hybrid identity services

*.blob.core.windows.net

443

Download source for Azure Arc-enabled servers extensions

dc.services.visualstudio.com

443

Agent telemetry

 *.guestnotificationservice.azure.com

443

Notification service

*.download.microsoft.com

80

Used to download the installer. 

This is also used by the data gateway app to 

check for version and gateway region.

*.powerbi.com

443

Used for identifying the relevant Power BI cluster.

*.analysis.windows.net

443

Used for identifying the relevant Power BI cluster.

*.login.windows.net

443

Used for authenticating the data gateway app with 

Azure Active Directory / OAuth2.

*.servicebus.windows.net

5671-5672

Used for Advanced Message Queuing Protocol (AMQP).

*.core.windows.net

443

Used by dataflows in Power BI to write data to Azure Data Lake.

login.microsoftonline.com

443

Used for authenticating the data gateway app 

with Azure Active Directory / OAuth2.

*.msftncsi.com

443

Used to test internet connectivity and whether the gateway 

is unreachable by the Power BI service.

*.microsoftonline-p.com

443

Used for authenticating the data gateway app with 

Azure Active Directory / OAuth2.

Refresh Failed

Incorrect License

If your refresh fails with an error message refering to “The column ‘customerName’ of the table wasn’t found.”

BI Refresh error "The column customername of the table wasn't found"
Incorrect license causing refresh failure

This is likely due to an incorrect or expired license key entered.

Please either enter a correct key if you have one or contact PowerON to purchase one if not or it has expired.

Note: Expiration date can be seen on the Welcome page or at the top of the Summary page.  

Edit the settings for the Dataset in the App workspace, expand Parameters and enter the correct license key then click Apply

Edit dataset settings
Edit the settings of the Dataset
Enter the license key in parameters under dataset settings
Enter the license key in parameters under dataset settings

Related resources

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PowerON Protect BI Usage Videos

Welcome to the usage information for the PowerON Protect (Powered by Arcserve) BI Reporting solution. The following video guides have been split into logical sections

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Troubleshooting Guidance

Required Outbound Firewall Endpoints Azure Arc and the Power BI Data Gateway requires access to the internet (Outbound only). The following table shows the main