Delivery Engineer

Wanted: Delivery Engineer

What does this role look like?

As a Delivery Engineer in the Service Operations team, you will support PowerON and our customers with the confident management of all Tier 2 and 3 tickets, working both autonomously and as part of a team. The Service Operations team delivers our Managed Services, provides customer support via our Enablement Support offering, and provides internal IT support to the PowerON team. Within this team, the Delivery Engineers support the Support Engineers with ticket escalations, and deliver scoped work for customers. 

Key Skills and Subject Matter Expertise 

To succeed in this role, you will need: 

  • Proven success in a managed service or technical support role, operating at 3rd tier level or equivalent. 
  • Strong technical knowledge, covering deployment and troubleshooting, in the PowerON Core Service Stack – i.e.:  
  • Windows  
  • Microsoft Endpoint Manager (including Intune and Configuration Manager) 
  • Ideally some exposure to Azure Virtual Desktop and Windows 365. 
  • PowerShell, or transferable scripting skills. 
  • A curious and problem-solving mindset, which drives you to learn, and to consider alternative ways to achieve your desired outcome. 
  • Excellent communication skills – not “just a techie”, you will be able to adapt your approach to a wide range of customer situations and stakeholders. 
  • Ideally, experience of supporting a range of technical environments, with your recent experience primarily gained from supporting cloud / modern management environments. 
What’s in it for you?

From a salary and benefits perspective, we focus our offering on supporting everyday wellbeing and mental health. 

Beyond salary, we offer: 

  • 25 days annual leave, increasing to 28 over the first 3 full years you’re with us.
  • Pension scheme based on 5% employee contribution and 3% employer contribution.
  • A healthcare cashplan which allows you to claim back costs of everyday healthcare such as dental, optical and alternative therapies, as well as giving you access to a private GP phoneline and a range of other benefits.
  • Employee assistance programme, providing legal, financial, emotional and other advice, including up to 6 sessions of counselling if you want or need them. This is supported by our Mental Health First Aiders, regular wellbeing conversations with your line manager, and an environment where we believe looking after mental health is at least as important as your physical health.
  • Twice yearly company team building days and nights out, plus Christmas party, to help you build relationships across the organisation.
  • Shopping discount portal
  • Life assurance / death-in-service benefit, paying 4x basic salary.
  • Income Protection Insurance, providing cover in the event of long term illness which leaves you unable to work.
 

Our office is in Escrick, just outside York – as you might expect, we’re fully equipped to allow for remote working, and can support home-based working, a hybrid model, or a fully office-based role for those who want it. Whichever you choose, the technical team meets face to face once a month, usually in York, for training, collaboration and planning, an important part of keeping our team relationships strong. 

What’s next? 

If this sounds like you, have a look at the detailed job description, or send your CV to hr@poweronplatforms.com, and we’ll look forward to speaking to you. 

Rafael Delgado

Rafael Delgado

Head of Service Operations

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Employment Type

Permanent

View detailed job description

Reports to

Head of Service Operations

Department

Service Operations

Location

UK – Home based
or hybrid in our York office
 

Salary Range

£28K – 38K

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